Reactive repairs, resolved. Faster.
Triage, dispatch, and complete repairs with audit trails, SLAs, and tenant comms—built for estate agents and property managers.
Powering the best teams
Why letting teams switch to SortX
Reduce time‑to‑resolve, improve first‑time fix, and keep every repair compliant—without spreadsheets.
Customers
New users by First user primary channel group (Default Channel Group)
| # | Date | Status | Customer | Revenue |
|---|---|---|---|---|
| 1 | 10/31/2023 | Paid |  | $410 |
| 2 | 10/21/2023 | Ref |  | $5173 |
| 3 | 10/15/2023 | Paid |  | $450 |
| 4 | 10/12/2023 | Cancelled |  | $916 |
Smart triage & dispatch
Auto‑route by trade, priority, location, availability, and SLAs so the right contractor gets the right job.
SLA & compliance guardrails
Target times, alerts, and evidence capture baked‑in for a complete audit trail.
“SortX cut our average time‑to‑resolve by 36% in 60 days.”
See how SortX handles your next 10 repairs
Smart Repairs From Report to Resolution
Reduce avoidable call-outs, improve first-time fixes, and keep every repair organised — all from one connected platform.
Guided Tenant Reporting
A simple, menu-style journey captures the right details and photos — no more vague requests.
Smart Triage & Self-Fix
Videos and prompts help tenants fix issues themselves, preventing avoidable jobs.
Right Contractor First Time
Every job arrives pre-triaged so you assign correctly — trade, skills, and priority.
Complete the ecosystem with the Contractor App
Operatives manage appointments, ETAs, photos, notes, and completions on‑site—syncing instantly for full visibility and control.
Keep agile
Operatives book appointments, send ETAs, upload photos, and log completions on-site.
Real-time tenant updates
Instant notifications and status updates keep everyone informed throughout the repair process.
Compliance by default
Photos, notes, parts, and signatures captured on‑site for a complete audit trail.
Works anywhere
Offline mode with automatic sync keeps jobs moving even without signal.
See how SortX handles your next 10 repairs
Untangle reactive repairs
You’re juggling tenant requests, out‑of‑hours calls, scattered spreadsheets, and endless chasing. It doesn’t have to be this hard.
- Never miss a tenant report again
- Smart triage routes the right job to the right contractor
- End‑to‑end tracking with full audit trail and evidence
- Maximise first‑time fix rates with better briefs and comms
Plays nicely with your stack
Connect SortX with the tools you already use—CRMs, accounting, messaging, and identity.
Don’t see yours? We’ll integrate.
Reapit
CRM and property software for UK estate and letting agents.
MRI
Property management and accounting platform.
Xero
Accounting and invoicing.
Sage
Accounting and finance.
Outlook 365
Email and calendar.
Google Workspace
Gmail, Calendar, and Drive.
Compliance and control, built‑in
SLAs & target times
Set service levels by repair type and monitor progress in real‑time.
Audit trail & evidence
Every action, note, photo, and signature logged automatically.
Performance & insights
Track cost, time‑to‑resolve, first‑time fix, and contractor performance.
“We reduced average resolution time from 7.2 to 4.6 days and finally ditched the spreadsheet chaos.”
Sarah Williams Head of Property Management, Acme Lettings
Frequently
Asked
Questions
Answers to common questions from UK letting and property teams.
How long does onboarding take?
Most teams launch in 2–4 weeks with guided setup, including SLAs and workflows.
Can you migrate our data?
Yes—contracts, properties, tenants, and active jobs. We’ll help map everything across.
Do contractors need training?
The app is simple—most operatives are productive the same day.
What about out‑of‑hours repairs?
Use rules‑based routing to direct emergencies to out‑of‑hours partners or internal teams.
Do you support SLAs and compliance?
Yes—targets, alerts, audit trails, and evidence capture are built‑in.
What does it integrate with?
CRMs (e.g., Reapit, MRI), accounting (Xero/Sage), and email/SMS/WhatsApp.
See how SortX handles your next 10 repairs
Get a guided walkthrough tailored to your process.