AI phone
Answers calls, understands why someone is ringing and progresses common enquiries.
Never miss an enquiry again.
Personalised with your agency. No card required.
Phone
WhatsApp
SMS
Web chat
SortX One front desk
Valuations
Viewings
Listings
Maintenance
Plus lettings and general enquiries
The reality
Your customers do not care which department is available.
They care that someone understands what they need and helps them while their interest is high.
- 01 A vendor calls asking for a valuation.
- 02 A buyer WhatsApps about a property.
- 03 A tenant reports a leaking tap at 11pm.
- 04 A prospect asks to arrange a viewing online.
They all expect an answer.
SortX gives them one.
Every channel
One front desk. Every channel.
Customers choose how to contact you. SortX gives each of them the same responsive experience.
Responds naturally, asks follow-up questions and keeps the conversation moving.
SMS
Collects missing information without forcing customers onto another platform.
Website chat
Answers questions and captures enquiries while someone is actively browsing.
Different channels. The same agent. The same customer context.
What it handles
Your front desk already knows what to do.
SortX does more than acknowledge a message. It follows the right journey for the enquiry and collects what your team needs next.
Valuation requests
Capture the vendor, property, reason for selling and preferred time, then progress the valuation.
Viewing requests
Identify the property, qualify the prospect and collect availability before a booking is offered.
Property enquiries
Answer listing questions and capture interested buyers or tenants with the property context attached.
Guided journey
Maintenance reports
Guide tenants through fault identification, evidence, urgency and access, then hand over a structured report.
Lettings enquiries
Handle questions about availability, properties and the application process.
General enquiries
Understand what someone needs, resolve it when possible or route it to the right person.
See each journey
Four channels. Four complete journeys.
Each animation follows one enquiry from the customer’s first contact to the action SortX records for the branch.
01
Phone
A call becomes a booked valuation.
SortX records the transcript, checks the booking evidence and places a valid valuation in the branch diary.
02 WhatsApp
A WhatsApp becomes a confirmed viewing.
The customer chats naturally, SortX agrees a suitable time and the appointment syncs to Microsoft 365.
03
Repair reporting
A tenant report becomes structured work.
The resident identifies the fault through the repair form, provides the necessary detail and gives the agent a report ready to triage.
04
Website chat
A website question becomes a useful answer.
SortX understands the property enquiry, retrieves the current Rightmove listing and shares the relevant details while the prospect is still browsing.
Different starting points, one consistent outcome: complete information and a clear next action for your team.
Repairs and maintenance
Turn vague maintenance messages into repairs your team can act on.
Tenants follow a guided journey that identifies the fault, captures photographs and access details, flags safety risks and assesses urgency.
- Detailed fault identity instead of an unstructured message
- Immediate safety guidance when the answers reveal a hazard
- A complete report ready for the branch to assign to the right contractor
Report a repair
Guided intakeFault identity
Burst pipe
Plumbing → Leaks → Burst pipe
Tenant’s description
“Water is coming through the kitchen ceiling.”
Evidence3 photos
AccessToday · Any time
Safety advice shown immediately
Structured report ready for property management
The intelligence
More than an answering service.
A receptionist can take a message. SortX understands the enquiry, gathers the facts and moves it towards a useful outcome.
Understand intent
Recognises whether someone wants a valuation, viewing, repair, listing information or something else.
Ask the right questions
Collects the information your team needs before anything is booked, resolved or handed over.
Take the next action
Progresses the enquiry instead of recording another vague request for a callback.
Hand over with context
When a person is needed, your team receives the conversation, evidence and decision required.
Resolve what can be resolved. Escalate what needs a human.
Always available
Every missed enquiry could have been your next instruction.
Your front desk does not close when your office does.
The vendor who calls three agents
SortX answers while a competitor’s phone rings out.
The buyer browsing at 10:47pm
SortX responds while they are still interested in the property.
The tenant with an urgent repair
SortX starts a structured report instead of leaving the issue in tomorrow morning’s inbox.
Human handover
Your team stays in control.
Set what SortX can handle, when it should escalate and who each enquiry should reach. Staff step in with the context already organised.
Customer Starts the conversation
SortX Resolves or prepares
Your team Steps in when needed
Resolved by SortX
Handed over with context
The product
One Front Desk. Every answer, check and next step.
SortX keeps routine work moving and makes the moments that need judgement impossible to miss.
Every channel, one worklist
See what is moving and what needs you.
WhatsApp, portal, voice, email, SMS and website enquiries arrive in one accountable worklist. The latest message and the real attention state stay together.
No separate inboxes
Answers before automation
It checks the facts before it offers a time.
Property identity, availability, qualification, eligible staff and diary space each carry their source and last-checked time. Missing answers remain visibly missing.
Evidence, not a mystery score
A real working diary
Every booking lands in genuine capacity.
Confirmed appointments, temporary holds and connected-calendar busy time share the same week. SortX checks this view before it makes an offer, so staff do not inherit a collision.
Judgement, routed properly
When SortX stops, your team sees why.
An uncertain property match becomes a plain-English handoff with the original request, what SortX found and the decision a person needs to make.
Context travels with the work
Integrations
Meet enquiries where they already arrive.
Portal, messaging and calendar connections feed one accountable Front Desk.
Rightmove
Capture property portal enquiries with their original property reference.
Zoopla
Keep the contact, property and portal message together from the first reply.
OnTheMarket
Bring listing enquiries into the same branch worklist as every other channel.
Continue the conversation on the channel contacts already use.
Microsoft 365
Check eligible staff calendars before offering an appointment.
Google Workspace
Respect connected-calendar busy time and keep appointments in sync.
Pricing
A Front Desk plan for every stage of growth.
Monthly rolling gives you the most flexibility. Commit for longer to reduce the monthly rate.
Essential
£99 /month
No fixed-term commitment
A complete Front Desk for an independent branch.
AI receptionist for calls and messages
200 voice minutes each month
400 outbound SMS parts each month
One SortX UK mobile service number
Qualification, booking and repair journeys
Professional
Most popular£199 /month
No fixed-term commitment
More control for busy teams and multi-branch workflows.
Everything in Essential
Multi-branch enquiry workflows
Shared calendars and staff assignment
Advanced routing and escalation rules
Priority onboarding support
Agency
£299 /month
No fixed-term commitment
Agency-wide oversight for higher enquiry volumes.
Everything in Professional
Agency-wide oversight across branches
Higher-volume rollout planning
Priority support and billing reviews
Usage records and overage visibility
Usage above the amount included in your plan is billed separately. Additional voice costs 15p per minute and additional outbound SMS costs 8p per part.
SortX is designed for telephone, SMS, WhatsApp, email, website and supported property-portal enquiries. Each interaction stays attached to its original channel and contact.
Yes, when the branch’s required checks pass. SortX verifies the service, postcode coverage, property evidence, eligible staff and calendar availability before offering a slot.
Tenants follow a guided journey to identify the fault and provide photographs, contact details and access availability. SortX assesses priority, shows safety guidance when needed and sends the managing branch a structured report ready for contractor assignment.
Missing required answers remain visible. SortX does not silently infer them; it asks for the information or hands the decision to staff.
Uncertain property matches, failed booking checks, explicit requests for a person and branch-defined exceptions create a clear handover with the supporting evidence.
Connected Google Workspace and Microsoft 365 calendars contribute busy time. A calendar-sync failure stays separate from the appointment itself.
Plans are £99, £199 or £299 a month on monthly rolling terms. A 12-month contract reduces those monthly rates by 10%, and a 24-month contract reduces them by 20%. Measured voice and SMS overage is billed separately.
Create the organisation, add branches and services, define coverage and qualification questions, connect calendars and channels, then complete the first subscription payment.
The outcome
More enquiries handled. Less time on the phone.
SortX keeps the front line moving so your people can focus on the work that needs their judgement.
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Respond instantly
01Acknowledge every customer while their intent is highest.
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Reduce interruption
02Let your team focus instead of stopping for every incoming call or message.
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Capture better enquiries
03Receive complete, structured information instead of vague callback notes.
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Stay available 24/7
04Keep evenings, weekends and busy periods from becoming dead zones.
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Give one consistent experience
05Offer the same helpful front desk however a customer chooses to contact you.
Every opportunity matters
Your next instruction could call tonight.
Make sure someone answers.